Return Policy
Returns and Exchanges
Urban Prime Solutions LLC – Return Policy
At Urban Prime Solutions LLC, our mission is to provide high-quality, faith-based apparel and products that inspire and uplift. If you are not completely satisfied with your purchase, we are here to help!
Returns & Exchanges
We accept returns and exchanges within 30 days of the purchase date. To be eligible for a return, items must be:
✅ Unworn, unwashed, and in original condition
✅ Tags still attached (if applicable)
✅ In original packaging
Non-Returnable Items
The following items are final sale and cannot be returned:
❌ Customized or personalized items
❌ Gift cards
❌ Clearance or sale items
How to Initiate a Return
- Contact Us – Email our support team at urbanprimesolutionllc@gmail.com with your order number and reason for return.
- Ship Your Return – Once approved, you will receive return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Receive Your Refund or Exchange – Refunds will be processed to the original payment method within 5-7 business days after we receive the returned item. Exchanges will be shipped once the return is processed.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will replace the item at no additional cost.
Need Assistance?
We’re here to help! Reach out to us at [Insert Contact Information] for any questions or concerns.
🙏 Thank you for supporting Urban Prime Solutions LLC! Your faith and support mean everything to us. 💖✨ #WearYourFaith
